Below are questions commonly asked by our customers. If you do not see the question you are looking for feel free to contact us via email and one of our representatives will be happy to reply with an answer.
Refunds are issued 14-21 days after the delivery date.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Send us an email with the name of the item and our team will do their best to find it.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Your exact island logistics and delivery service fee is calculated and displayed in the cart before payment. It covers store pickup, transportation between island locations, delivery labor, sourcing, and our contracted fulfillment service.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Orders are delivered based on customers instruction. By providing an address, hotel, room registrant’s name, date of arrival and time. This can be noted at the end of your order page in the Instructions Box.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Yes, Orders can be delivered prior to your arrival. Just provide a delivery address, hotel name, room registrant’s name, arrival date and time. Notify Hotel Front Office of your delivery and we will deliver the day of arrival.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
If you receive an item that is broken, incorrect or missing, immediately notify us by email and we will have the item replaced or issue you a refund on the item.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
To change your delivery address notify us by email prior to scheduled delivery date and time.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Our company’s policy is that orders received before 12:00 p.m. are delivered after 5:00 p.m. that same day. Orders received after 12:00 noon are delivered before 5:00 p.m. the following day.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Currently, we provide delivery service to Providenciales only. Other locations to be added shortly.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
There is no time too far in advance to place an order. The earlier we receive your order the better it is for us to source all items.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
To ensure items are delivered prior to your arrival a 48-hour advance order is suggested. Please note that Alcoholic beverages are not sold on Sundays. The farther in advance an order is placed the easier it is to source those items in time for delivery.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Yes, you may place an order while already on the island.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Because we are a remote island the availability and variety of items are limited. We do keep our listings as current as possible with the local stores, but cannot guarantee the items will be in stock at the time of purchase. In the event that an item is out of stock, we will notify you via email with the alternatives or the option to issue you a refund. Please note that we do our best to provide what you requested.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
Sunday delivery is closed because local stores are closed. Orders placed after the Saturday noon cutoff, and grocery orders placed on Sunday, are scheduled for Monday. Alcohol cannot be sold or delivered on Sunday.
Island delivery and service policy
- Orders placed before 12:00 noon local Turks and Caicos time are eligible for same-day delivery.
- Orders placed at or after 12:00 noon are scheduled for the next eligible delivery day.
- Sunday delivery is closed. Orders due on Sunday move to Monday.
- Alcohol cannot be sold or delivered on Sunday. Valid age identification is required.
- The service fee shown in the cart covers store pickup, island transportation, delivery labor, sourcing, and contracted fulfillment. The cart total is the controlling fee quote before payment.
